FAQ

With so much to do before, after, and during your event, you’re bound to have some questions along the way. Here are answers to a few of the basics.

M - F 8:30am - 5:30 PM Saturday 9:00am - 5:00PM Please note that not all inventory is on display in our showrooms. If you would like to see particular items we suggest making an appointment.
Yes, although transfer costs may be applied. Please call your local branch for more information.
At this time we do not process orders online. You may submit your wishlist through our website and a sales representative will contact you to review and finalize your order. For faster service, please call us to place your order at (503) 294-0412.
Yes. Your guest count, delivery time, and even location can change during the planning process so we ask that you always keep us informed of any needed changes to your order. Keep in mind that your order must be finalized 72 hours prior to pickup or delivery. Please note that any additions or cancellations made 72 hours or less prior to delivery / pickup are subject to an additional surcharge.
Please check in with our receptionist when you first arrive. They will process your order and direct you where to pick up your rentals.
We offer delivery and pickup services. Please call us at (503) 294-0412 for a quote.
No. In general, we ask only that you return dishware and food service items lightly rinsed, debris-free, and replaced in the original cases we provided. We ask you to shake out and air-dry linens. Barbecues must be cool and empty of briquettes. We charge an additional cleaning fee for fryers, ovens and barbecues.
We offer clients with existing orders a 24 hour 7 day a week on call service. If a problem does occur please call 503-294-0412.